Privacy policy

Folkal is committed to protecting your privacy. We use the information gathered to enhance your online experience. Please read on for more details about our privacy policy. Folkal will not sell its database of customer details or details about customers to a third party. We respect the right of our users to remain anonymous and will endeavour to not knowingly disclose user identities unless directed by a court of law.

When does Folkal disclose the information it collects to outside parties?

Folkal does not sell, trade, or rent your personal information to other parties. Folkal may release customer information when it is deemed necessary to comply with law, enforce the terms of our user agreement(s), or protect the rights, property, or safety of Folkal, our users, or others.

What information do we collect?

We may collect personal information that you provide to us when you:

Purchase, order, return, exchange or request certain information about our products and services;
Contact a Call Center or customer service desk;

iii. Provide us with comments or suggestions.

When you place an order through this website, we will ask for your name, phone number, mailing address, e-mail address, and credit card information (if your form of payment is a credit card). This allows us to process and fulfill your order successfully.

The information collected helps us to gain an understanding of your preferences and requirements in order for Folkal to provide information, goods and services that are of interest to you. This helps to enhance your experience on our website, mobile application, associated third party sites and shopping in our retail stores. Information collected is only accessible by specific employees, who are involved in providing and completing the service or transaction. Personal information may include your name, email address, home address, telephone number, age, sex and other relevant information that help us to carry out functions related to a service and offering.

We collect information through a variety of ways: via online shopping purchases, online account setup, competitions, newsletter and text message subscriptions, rewards & loyalty programs, online correspondence, advertising, research, direct marketing, etc.

How do we use and disclose personal information?

You consent to Folkal using your personal information for advertising and direct marketing purposes in order for us to inform you of our goods, services or other matters that we believe would be of interest to you.

Folkal may disclose your personal information, and you consent to disclosure,

Related entities to Folkal for use in advertising, research or direct marketing
Third parties engaged by us to perform functions or provide products and services on our behalf
Our advertisers, agents, business partners and associates located in and outside Australia who may wish to send you information about our products and services

If you wish not to receive such information, you may unsubscribe by following the steps to unsubscribe presented in the communication you receive from us, or by directly emailing us.

We will use reasonable endeavours to remove your personal information within a reasonable period of time from the receipt of your request.

Folkal reserves the right to disclose your personal information if required or authorised by law, or if it is reasonably necessary in our opinion to protect the rights and property of Folkal, or to avoid injury to any person. If Folkal is sold or merged with another entity, some or all of your personal information may be passed to a third party.

How does Folkal protect customer information?

When you place orders through the Folkal website, those orders are processed through a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all the sensitive customer data we collect is protected by multiple layers of encryption and security to prevent unauthorised access. Also, please note that your credit card details are not stored online for more than the duration of a transaction.

Due to the nature of the Internet, we do not however guarantee or warranty the security of your personal information during transmission to us or storage by us. You disclose your personal information to us at your own risk. Please contact us immediately if you are aware of or have reason to believe there has been unauthorised use of your personal information in connection with our website, mobile application or associated third party sites.

What about Cookies?

"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Folkal’ cookies do not contain any personally identifying information. However, they do allow you to place your online order and login once you are subscribed. Most web browsers automatically accept cookies, but you can usually customise your preferred cookies settings on your web browser. You will need cookies enabled to use the Folkal web site.

Your Consent

By using the Folkal website, you consent to the collection and use of the information mentioned above by Folkal. Should we make changes to our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Folkal may change the Privacy Policy at any time (without providing notification) by posting revisions to our website. Your visits to the Folkal website indicate your acceptance of the provisions of our Privacy Policy and your continued visits after such changes are posted indicate acceptance of each revised Privacy Policy. If you do not agree to the terms of this Privacy Policy or any revised policy please cease to access our website.